Privacy Policy

Angels on Wheels NEMT, LLC
Effective Date: October 10, 2026

Angels on Wheels NEMT, LLC (“Angels on Wheels,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our non-emergency medical transportation services.

1. Information We Collect

We may collect the following information when you contact us, request transportation, or use our services:

Personal Information: Name, phone number, email address, and mailing address.
Transportation Information: Pickup and drop-off locations, appointment dates and times, and transportation preferences.
Communication Information: Information you provide when contacting us by phone, email, text message, or through our website.
Website Information: Certain technical information, such as browser type, device information, and website usage data, may be collected through cookies or similar technologies.

We collect only the information reasonably necessary to communicate with customers, coordinate transportation, and operate our business.

2. How We Use Your Information

We may use your information to:

Schedule, confirm, and coordinate transportation services.
Communicate with you about appointments, pickup times, delays, and service updates.
Respond to questions, requests, and customer service inquiries.
Send text messages when you have provided the appropriate consent.
Improve our website, services, and customer experience.
Meet applicable legal, regulatory, and business requirements.

3. Text Messaging (SMS) Communications

Angels on Wheels NEMT, LLC may send text messages related to transportation services, appointment confirmations, scheduling, reminders, pickup updates, and customer support when you have provided consent to receive such messages.

By opting in to receive text messages, you agree to receive customer care and transportation-related SMS messages from Angels on Wheels NEMT, LLC.

Message frequency varies depending on your transportation needs and communications with us.
Message and data rates may apply.
Reply STOP to opt out of text messages at any time.
Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing our services.

We do not send marketing or promotional text messages without the appropriate consent.

4. Mobile Information and SMS Privacy

We respect the privacy of customers who communicate with us through text messaging.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers that help us deliver messaging services or as necessary to comply with applicable laws and regulations.

5. How We Share Information

We do not sell or rent your personal information.

We may share information when reasonably necessary to:

Coordinate and provide requested transportation services.
Work with service providers who support our business operations, website, communications, or messaging systems.
Comply with applicable laws, regulations, legal processes, or lawful requests.
Protect the rights, safety, and security of our customers, business, and others.

Service providers may access information only as reasonably necessary to perform their services and subject to applicable privacy requirements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the visitor experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as reasonably necessary to provide services, fulfill legitimate business needs, and comply with applicable legal and regulatory obligations.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory requirements.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance or contact us directly using the information below.

Opting out of text messages does not prevent us from communicating with you through other appropriate channels regarding services you request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services may involve arranging transportation for minors through a parent, guardian, or authorized representative. We do not knowingly collect personal information directly from children through our website without appropriate authorization. If you believe a child has submitted personal information inappropriately, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Angels on Wheels NEMT, LLC
Phone: (623) 584-3314
Email: info@theangelsonwheels.com
Website: https://theangelsonwheels.com/

By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy.